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Retailers and their customer service - good and bad.

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  • Maison d'Ashraf
    Junior Member
    • Jan 2013
    • 28

    yup all up to date on Campbell/DLB and all the shady shit they've pulled over the years... Thought maybe new website, new buying information, that they finally embraced online ordering...

    And yes Graham from Calculus/re.porter is a classy dude.. Have always had great interactuons with him and answer all and any of your questions...

    Comment

    • boodude
      Senior Member
      • Oct 2012
      • 171

      Calculus Victoria

      A note on possibly the best service i have had in artisanal retail - Calculus ( re-porter affiliated) online boutique ( and i have been spoiled by PNP before ). Graham was incredibly informative, lighting speed in communication and an amazing price on a great item ( ann d sneakers). Cant recommend enough!!!

      Comment

      • Maison d'Ashraf
        Junior Member
        • Jan 2013
        • 28

        having been following PNP Firenze for a while now and finally placed an order.. Matteo is exceptional one of the nicest people ive interacted via online shopping... Prompt responses, easy no fuss.... Also, shipping to USA= Reasonable shipping prices (20 euro to CA from Firenze via UPS)...

        Comment

        • matglenn
          Member
          • Jun 2016
          • 90

          I second Boodude, some of the greatest customer service I've recieved. Its a nice surprise to inquire about an item at 10pm and have a detailed response the same night.

          Comment

          • Skywalker13
            Junior Member
            • Nov 2014
            • 9

            I want to share my latest customer experience with you guys. There's a new project in Munich called SAMSA G., they prescribed themselves to CCP only. They offer very rare CCP items, but they also explain Carol's dedication to each and every item. They give you the chance to step into a unique world where tailoring and craftsmanship is standing above everything. They really live CCP and you'll recognize it the first time you enter their gallery. I had a stunning experience, thank you very much Hamid and Liu. So eveybody out there don't miss the chance to get to know this outstanding hidden project. SAMSA G. Munich A+++

            Comment

            • lowrey
              ventiundici
              • Dec 2006
              • 8383

              Originally posted by Skywalker13 View Post
              I want to share my latest customer experience with you guys. There's a new project in Munich called SAMSA G., they prescribed themselves to CCP only. They offer very rare CCP items, but they also explain Carol's dedication to each and every item. They give you the chance to step into a unique world where tailoring and craftsmanship is standing above everything. They really live CCP and you'll recognize it the first time you enter their gallery. I had a stunning experience, thank you very much Hamid and Liu. So eveybody out there don't miss the chance to get to know this outstanding hidden project. SAMSA G. Munich A+++
              ah yea this is the gallery with photos, art work etc inspired by / featuring ccp?

              I didn't know (or remember) that they were also a store
              "AVANT GUARDE HIGHEST FASHION. NOW NOW this is it people, these are the brands no one fucking knows and people are like WTF. they do everything by hand in their freaking secret basement and shit."

              STYLEZEITGEIST MAGAZINE | BLOG

              Comment

              • Anwar
                Member
                • May 2012
                • 47

                Originally posted by Skywalker13 View Post
                I want to share my latest customer experience with you guys. There's a new project in Munich called SAMSA G., they prescribed themselves to CCP only. They offer very rare CCP items, but they also explain Carol's dedication to each and every item. They give you the chance to step into a unique world where tailoring and craftsmanship is standing above everything. They really live CCP and you'll recognize it the first time you enter their gallery. I had a stunning experience, thank you very much Hamid and Liu. So eveybody out there don't miss the chance to get to know this outstanding hidden project. SAMSA G. Munich A+++
                Do they have an online store? Or a stockist?
                Originally posted by Lendar
                The price is a bit high, but the leather is very quality.

                Comment

                • bonejelly
                  Senior Member
                  • Jul 2008
                  • 255

                  Finally made my way to l'eclaireur rue herold. I am aware that it needs no restating, but have never had a more exceptional, completely inviting and positive experience in a shop. Stock and service exceeded all expectations. Felt like family and am looking forward very much to returning.

                  Comment

                  • TriggerDiscipline
                    Senior Member
                    • Apr 2013
                    • 859

                    Originally posted by bonejelly View Post
                    Finally made my way to l'eclaireur rue herold. I am aware that it needs no restating, but have never had a more exceptional, completely inviting and positive experience in a shop. Stock and service exceeded all expectations. Felt like family and am looking forward very much to returning.
                    dont they have mad markup though
                    Originally posted by unwashed
                    Try to use a phone camera in broad daylight or use a proper camera.
                    Originally posted by Ahimsa
                    I've found it extremely pleasant and enthralling over repeated whiffs so I would highly recommend.

                    Comment

                    • byhand
                      Senior Member
                      • Dec 2011
                      • 273

                      Don't shop there. They are the scourge of the fashion world. Support the smaller establishments.

                      Comment

                      • mikko
                        Senior Member
                        • Apr 2013
                        • 291

                        Originally posted by byhand View Post
                        Don't shop there. They are the scourge of the fashion world. Support the smaller establishments.
                        Care to clarify?

                        Comment

                        • Skywalker13
                          Junior Member
                          • Nov 2014
                          • 9

                          Originally posted by lowrey View Post
                          ah yea this is the gallery with photos, art work etc inspired by / featuring ccp?

                          I didn't know (or remember) that they were also a store
                          They are a art gallery concept als well as a store concept featuring CCP only. By appointment only, but highly recommended.

                          Comment

                          • Skywalker13
                            Junior Member
                            • Nov 2014
                            • 9

                            Originally posted by Anwar View Post
                            Do they have an online store? Or a stockist?
                            Not yet, you have to contact them via mail.

                            Comment

                            • derpington
                              Senior Member
                              • Oct 2009
                              • 115

                              I had a great experience recently working with Lorien at BBSNYC via email across multiple time zones. She was always very responsive and courteous. I'd highly recommend this store.

                              Comment

                              • basti_roe
                                Junior Member
                                • Jul 2016
                                • 1

                                yesterday I was also visiting SAMSA G. and I can highly recommend it!!!
                                Hamid and Liu are so super friendly and they will explain everything to you
                                and show you every little detail.
                                the location the people behind SAMSA G. and the concept is outstanding!!!

                                Comment

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