Retailers and their customer service - good and bad.

[curiouscharles]

Right. The shoes weren't on sale and they just offered me the discount while I was asking for the price.

[sunny]

They are very nice!

[Resonkuken]

dear lord, hahah, this was too much.

[Faust]

Saturday Night Live!

[jskidder1]

pretty sure guidi allows discounts on footwear after three seasons, or at least they used to. so perhaps they were older stock.

[david s]

SV Moscow

Had a bit of a back and forth over something I ordered.

Excellent customer service, will definitely be a repeat customer

[Ahimsa]

Having a rough time with Farfetch at the moment.

Ordered an item, that was apparently out of stock, from A.F. Vandevorst.

After a week of having it 'processed' I emailed Farfetch and the AF boutique. Heard nothing from AF, Farfetch quoted an email I never received followed by sending 2 out of stock notifications right after my inquiry. Stated in the missing email however, I was supposed to be refunded after 2 days of no response, but instead they've been holding on to about 1k for a full week with no follow up. (Still have my money)

I know it's only been a week but the communication has been bad/ nonexistent. Their tone was extremely condescending, along with no follow up.

[lowrey]

I've heard quite a few complaints.. works well when you just click and buy without errors, but as soon as you need any type of assistance, its a different story.

[Faust]

That sucks. A week is long for a company like FarFetch. I hope it works out.

[Faust]

I've heard quite a few complaints.. works well when you just click and buy without errors, but as soon as you need any type of assistance, its a different story.

Taking a page out of the Darklands book.

[lowrey]

Lol

Except returns are possible (and even easy), since its all automated

[Defender]

While this thread is bumped, I just have to suggest everyone try http://shop.seven-helsinki.com first when you're going to order something. It's always a delightful experience buying from that shop. If they have what you're after, get it there.

[naturalalmonds]

Lol

Except returns are possible (and even easy), since its all automated

Yep, I had a very easy time returning an item I bought through Farfetch, printing a label and scheduling a courier pickup. Felt oddly straightforward.

[Ahimsa]

That sucks. A week is long for a company like FarFetch. I hope it works out.

I've heard quite a few complaints.. works well when you just click and buy without errors, but as soon as you need any type of assistance, its a different story.

Yes, I've done a few orders before without having to talk to anyone and it was always around 2 day shipping and seamless.

It's just after this long wait hearing nothing, they're rude to me when I finally hear anything.
- I'm tempted to make my first ever angry phone call. Or cancel the order and order directly from the AF Store out of spite.

[alphax010]

While this thread is bumped, I just have to suggest everyone try http://shop.seven-helsinki.com first when you're going to order something. It's always a delightful experience buying from that shop. If they have what you're after, get it there.

second that!