Hey Zam, what's the 'services' tab for? I vaguely remember you mentioning it a long time ago. Also for any questions, we should direct them to the tracking email?
Hey Zam, what's the 'services' tab for? I vaguely remember you mentioning it a long time ago. Also for any questions, we should direct them to the tracking email?
Lohikaarme,Originally Posted by Lohikaarme
thank you very much for your inquiry
We will be reworking the webstore in the next few days for Spring 2016. after then the Services tab will be updated to explain all there is.
We do offer a lot of services now that some people are aware of but the general client based does not know. some people do take advantage of those services but others don't because the are unaware. Explaining these services better will allow for better customer services and a more comprehensive customer experience when dealing with us. Here are a few things to look for.
* Special order -
We had stopped this but will be opening it again in the Future. We have had clients who have ordered Coats, Leather jackets, pants, Suits etc from us. we recognize the increasing need of these services for people looking for products from our company not available on the market in their size
* Alterations -
Earlier before we launched Zfactorie, we offered alterations services to numerous clients here in SZ and otherwise. as the company got bigger, we decided to stop offering this service and focus on brand development. With the opening of Zfactorie (the Factorie itself and not the web store), we often do alterations on our products for customers who buy from the web store. Services like slimming the legs of pants, like shortening the length of sleeves, or other basic series that a customer would do after they have bought an item. This allows some customers to be able to have the product exactly how they need it without the additional cost/ risk of going to a tailor who may not know how to properly adjust the items and risk damaging the product.
We are going to extend these services to clients who are based in New York. to physically come to the studio and take advantage of our services and advanced knowledge to get the kind of garment alterations they need.
*Physical Store -
this is not a service per se, but it does fit into our service approach.
By April of this year we will have a physical location here at Zfactorie where customers can come, see our work in person, try the clothing on and make purchases. We had this project and allowed it to be derailed over the last year, but we will get it done and have a launch for sometime late March to early April.
*Also, please look out for our video Launch on Monday, it will give an insight into out work, the methods etc and reestablish the philosophy of our company.
*70% off Sales continue until Monday, which is when new goods is scheduled to be released. We still have a few things to do before then, in terms of editing etc, but site may be down for a day or two in order to get everything together.....
“You know,” he says, with a resilient smile, “it is a hard world for poets.”
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Zam Barrett Spring 2017 Now in stock
J,
my intuition has a way of guiding me to stay away from people who are nothing but problems. Thus is a guy who has contacted me berating other forum and members and designers here in the process of trying to get me to sell him stuff. Thankfully I knew to avoid him as it could have been worse had I sold him the blazer he was inquiring about.
There are others who have bought these socks, ans yes they are cut and sew Socks which is clearly stated, but his argument about them being bad quality is utter rubbish. I stand behind every single product I make. wherever there is a clear problem of quality with any of my products, my customers have my proven commitment to replacing the issue without fail.
I never heard a single word from him regarding any issues with the item, but now he shows up here to claim the socks rip on first wearing and to form a conclusion on our entire range of items on the basis of his ONLY purchase from us in the form of a pair of socks?..........
Something is very wrong in your Spirit young man, but it certainly isn't my problem to address.
I shall advise Angie to send you a refund to your paypal account.
“You know,” he says, with a resilient smile, “it is a hard world for poets.”
.................................................. .......................
Zam Barrett Spring 2017 Now in stock
I certainly don't mean to chime in on your thread or contribute to an air of negativity, but to what degree is the above man just unhappy with possibly everything? I am still learning to let go of that which I cannot control. To be quite fair, fabric does rip, but one of my key observations and duly positive impressions left after visiting your studio a few years ago was how just how dense and well made I perceived everything to be. Perhaps the seamwork was not suitable to his tastes, but you can purchase socks at Walmart if you want a tube knit. Some people just get what they want and still find reason to complain. I have experienced much of this in the first year of doing business and am still learning that, on a weekly basis.
Edit: I realize this isn't a contributing post and I am happy to delete it.
AVerdantShore,
this will be my final post on the issue as its counterproductive and a waste of time.
I make clothes and enjoy doing that. there are people trained to psychoanalyze minds and I am not qualified in that regard so I will leave it to them.
The principle at play here is rather simple. you buy a product, product is not to your satisfaction in one way or another, you can contact the manufacturer/ store whatever to have the issue addressed.
If the manufacturer/ store is not taking care of the issue, its perfectly fine to take other steps etc.
We are not a perfect company and sometimes we drop the ball on a few things, but we have gone at lengths to provide a person qualified and capable to provide replies, address issues ans give great service to all our customers.
He who is posting here, has never bought anything from my company before, just bought a pair of socks, so I don't know how he knows or can conclude about the overall quality of products our brand makes.
In the description of the item its clearly stated that they are cut and sew not knitted, so I have no issue with that. However I am 100% certain that the socks cannot simply rip on first try as the knit is not that kind of knit and a very durable fabric. It is 10 oz Cotton lycra, VERY DURABLE
Lets say its an anomaly, the one he got had a weakness and it somehow ripped. the proper thing to do would be to contact me and let me know. again we would have remedied the situation.
In my dealings with him via private message he has come across to me as someone who is rather mean spirited with some issues needing to be addressed. In realizing that i just didn't bother with any follow through on his inquiries as I saw that he was gonna be trouble. His posting here has proven my suspicion....
“You know,” he says, with a resilient smile, “it is a hard world for poets.”
.................................................. .......................
Zam Barrett Spring 2017 Now in stock
I banned Defender a few days ago and just saw the disparaging posts above, which I deleted. I am not in the business of providing a soapbox for psychopaths.
Now, back to the documentary above...
Fashion is a form of ugliness so intolerable that we have to alter it every six months - Oscar Wilde
StyleZeitgeist Magazine
Beautiful, feels like watching Lucky people center international 2.0.
Really like the dialogue part of Zam Barrett. On here, allowing customers to visit the studio, this. It's been very nice following the brand so far (since relaunch) going from bags and belts to expanding to main line, category M, and (yet again) to womenswear. I wish you and the team all the best!
Props to everyone who was involved in the making of the video. I enjoyed listening to Zam talked about the ethos behind his work and providing a quick history on his origins. His garment are exactly what i appreciate in clothes; beautifully made with long longevity. Keep up the amazing work Zam/Zfactorie, congrats on finally having a physical space for customers to experience your garments in person!
Me too, I will join in the long line to congratulate you. What a nice inspiring video to see real clothes-makers still slugging it out on the other side of the pond. And congrats to Arkady as well for the film direction.. some beautiful images and shots in there throughout. Great work guys and thanks for sharing it. Best wishes, Geoffrey
Thank you all guys
Will chime in later today
Im all the way in Johnstown New York at a leather tannery locked away from civilization!
“You know,” he says, with a resilient smile, “it is a hard world for poets.”
.................................................. .......................
Zam Barrett Spring 2017 Now in stock
Very nice little doc, and really cool to have a look into where and how these clothes are made. Well done, Arkady. And I hope this brings more eyes to the ZB label.
That was real pleasure to watch this video.
Well, Karl is a fan of Carol. Not sure about the other way around though...(Faust)
Zam & Arkady - I guess I'm echoing everyone else above, but that was an amazing video. I had no idea you designed for the military, but it makes too much sense. Just makes me appreciate all the clothing I've bought, and will buy from you, even more. Did I hear some dub chords at the very end?
who slips in to my body and whispers to my ghost?
Thank you immensely to everyone for the support and kind words. I'm intrigued to hear we've added some dimension to the objects you already have a relationship with, and glad that we've intrigued some newcomers all the same.
It's worth noting that Jonathan extensively sampled recordings of daily operations in Zam's atelier when he wrote the music, as our aim was to create something fundamentally of the space and the man.
I'm still sitting on hours of choice exegesis from Zam, including on the origins of the universe, don't tempt me to put more of this out
Last edited by Arkady; 02-02-2016 at 12:50 PM.
This video is a great one! Thank you everyone involved.
Regarding socks: I have two pairs and have experienced nothing of the sort described above. Pretty much happy with construction and quality so I guess it was, if happened, an unfortunate issues.
Many congratulations to Zam, Arkady and everyone else involved in this production. Lovely film, dialogue and soundtrack!
Keep up the good work everyone!
www.AlbertHuangMD.com - Digital Portfolio Of Projects & Designs
Merz (5/22/09):"i'm a firm believer that the ultimate prevailing logic in design is 'does shit look sick as fuck' "
The movie just sold a pair of pants. Kinda.
Very nice work Arkady and nice to see Zam in action again. Remember those early movie clips which were on the web site earlier now.
Have grown to love your work more and more the last few years. Thank you for the video.
"It's hard to tell the real people from those who pretend. These days I've got more shoes than I've got real friends."
Really interesting and well done edit, as a relative newcomer to SZ I think it's really cool that there are some knowledgeable creatives among the forum, and I love picking up bread crumbs of information left by people like Zam on the forum. The video gave some really interesting insight, and I love that you designed for the military!
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