Retailers and their customer service - good and bad.

[nyarkies]

The library don't answer my mails and nor do Pita from INK - which is a shame since INK recording to my knowledge has the widest selection, so if anyone here know another place with a big and strong collection please share, pm's are welcome..

I'm all for supporting the affiliated stores here in SZ but yeah, same experience here with INK. I don't get any response to my emails.

[Resonkuken]

Can I have some insight into why Darklands are bad? I'm aware of The Office stuff and that isn't appropriate at all considering what SZ is/does.

I emailed Darklands once with an enquiry and when they didn't have what I wanted and offered me alternatives that were radically different and not in my size, they seemed upset when I'd wasted their time by having me send them photos.

Aren´t you kinda answering your own question right here? All the stories pretty much revolve around that, not getting the best treatment when dealing with online purchases.
I haven´t bought anything from them but I love just going to their site and drooling over their stock, which is some of the best online... from what I´ve seen at least.

[rickandjulius]

First off. Great service from Lazzariweb. Got my breadsticks super fast.

Alright so I'll go against the DL hate. I just ordered a dead end shirt through Campbell and he was nothing but extremely helpful and cordial. Shipped the package this morning and promptly gave me a tracking number. I recant whatever reservations I had about him and his business. I look forward to purchasing more ccp from him.

[bukka]

First off. Great service from Lazzariweb. Got my breadsticks super fast.

Alright so I'll go against the DL hate. I just ordered a dead end shirt through Campbell and he was nothing but extremely helpful and cordial. Shipped the package this morning and promptly gave me a tracking number. I recant whatever reservations I had about him and his business. I look forward to purchasing more ccp from him.

You better start to pray for the shirt being at the right size.

[blackfedora]

^ and went up 2 sizes. The dead end placket and gloved button up shirts are the most unforgiving pieces in the collection from my experience...

[david s]

the best that can be said about DL is that they are fickle and inconsistent

me being one of a few asking for refunds

you can go years with having excellent dialogue and customer service & then it can all go downhill rapidly. caveat emptor if you're going to do business with them it comes with risks

short list for excellent customer service & follow up

• idol - brooklyn
• hotel salieri - rome
• the archive - sf

[rickandjulius]

So I ordered my dead end shirt from Campbell at DL and......


Everything went fine. Got the shirt today and it was the right size and whatever. Will order from him again soon.

[lowrey]

I bought a soda bottle today, drink tasted as expected and I got it from the cashier promptly after paying. A++++ will do business again.

[magic]

Really good one

[Faust]

I bought a soda bottle today, drink tasted as expected and I got it from the cashier promptly after paying. A++++ will do business again.

[casem]

I hope you don't need to return it

I bought a soda bottle today, drink tasted as expected and I got it from the cashier promptly after paying. A++++ will do business again.

[GucciAmen]

Had an exceptional experience with PN/P Firenze - Matteo was an absolute pleasure to do business with (cordial and quick responses, shipped in a short window as well!). Will certainly do business with him and his team again.

[Nickefuge]

So I went to Werkhaus in Hamburg (online store opening soon) and had a wonderful customer experience. The store owner was very friendly and you could feel he loves his job and the clothes he´s selling. My girlfriend and I (decked out in Rick) brought a friend with us who´s not into the SZ look at all, but we were all treated equally well, there was no elitism or arrogance in the air at all.
The owner kept bringing us stuff to try on for the sake of trying it on. He knew we weren´t gonna spend thousands of Euros, he just wanted to see the clothes on someone´s body. So we played dress-up, had a nice chat about designers, buyers etc. and left with a drkshdw short dress and a RO wristband.
The clothes are advertisement for the designers, the customer experience is advertisement for the store – I think a lot of stores get it twisted.

[electricgecko]

So I went to Werkhaus in Hamburg

glad to hear you had a great experience. i can absolutely second everything you said. excellent service and a friendly chat every time i drop by.

[devour]

PNP Firenze definitely has one of the best customer services around. I initially wanted to get a pair of Marsells lace up, however i was short of cash at the monent. Asked Matteo if i could pay in 2 instalments, he allowed me to. Changed my mind about getting the shoes after constant emails back and forth and i must say i was surprised that he didnt sound irritated or agitated at all, which was a clear indicator of professionalism. He recommended me 992s from Guidis SS15 and i purchased them aftrr a few enquiries. Shipping was immediate, waited about an hour after payment and my tracking number was given. All in all, definitely the best experience i had with avant garde boutiques online!