Retailers and their customer service - good and bad.

[scheff]

SuToCorp

Just wanted to comment on customer service of SuToCorp Worldwide proxy - their e-mail responses are very fast 24/7, the transaction went smoothly and the item got to my door within 10 days. I'm still surprised how easy and transparent the whole process was

[Faust]

when i see this kind of post, i kind of think that online fashion retailer must really be a horrible job

[mikko]

when i see this kind of post, i kind of think that online fashion retailer must really be a horrible job

[BSR]

when i see this kind of post, i kind of think that online fashion retailer must really be a horrible job

[ian+]

well, online retail is all about the global market, you know. i'm sure athens isn't their main target. also, you'd be suprised at the kind of people who are the actual big spenders in high-end fashion stores. the demographic can be much older and much more 'conservative' than you might think - just wealthy middle-aged bourgeoisie who want something 'fun' for a party etc. and have pretty much no idea what they are buying and you will never see them wear it unless you are in their little social bubble.

of course it isn't, the store couldn't have survived without an online presence. As for the latter it may be true for other places, here everything is about Dsquared, Luis Vuitton, etc. in those circles.

service is definitely one of the few differentiating factors for online retail these days when everyone has access to everything, so number3 will get my business every time they have in stock what i want. unfortunately happens less frequently than i would like it to.

same here, I wish I could support more.

[Shucks]

Number3 is a luxury considering that there must be at most 10 people in Athens wearing the designers it carries. I have never seen anyone wearing Raf Simons or Rick Owens and this has nothing to do with the current financial situation. With that in mind the buys couldn't have been bigger. The owner is a great guy, experienced enough (almost 10 years in retail) and a big fan of clothing / art. Continue to support smaller stores especially when the service is exceptional.

well, online retail is all about the global market, you know. i'm sure athens isn't their main target. also, you'd be suprised at the kind of people who are the actual big spenders in high-end fashion stores. the demographic can be much older and much more 'conservative' than you might think - just wealthy middle-aged bourgeoisie who want something 'fun' for a party etc. and have pretty much no idea what they are buying and you will never see them wear it unless you are in their little social bubble.

service is definitely one of the few differentiating factors for online retail these days when everyone has access to everything, so number3 will get my business every time they have in stock what i want. unfortunately happens less frequently than i would like it to.

[ian+]

Number3 is a luxury considering that there must be at most 10 people in Athens wearing the designers it carries. I have never seen anyone wearing Raf Simons or Rick Owens and this has nothing to do with the current financial situation. With that in mind the buys couldn't have been bigger. The owner is a great guy, experienced enough (almost 10 years in retail) and a big fan of clothing / art. Continue to support smaller stores especially when the service is exceptional.

[Shucks]

they seriously give the best customer service, consistently, out of ALL stores i've ever bought from. i wish their buys were a little bigger - though what they buy is very nicely selected and it makes business sense to be careful, especially for a store located in greece...

[Nickefuge]

Said it before and this will most probably not be the last time.
http://www.number3store.com/ is the best! Next day delivery from Athens to Germany for two 50% off SALE t-shirts!
Super fast replies on everything and always helpful!

Haha, I opened this thread to post the exact same thing.
idk how they do that, especially because many shops offer DHL "Express" delivery but usually it still takes 2-3 days ...

[TheNotoriousT]

Said it before and this will most probably not be the last time.
http://www.number3store.com/ is the best! Next day delivery from Athens to Germany for two 50% off SALE t-shirts!
Super fast replies on everything and always helpful!

[Faust]

Yet you use every opportunity to encourage people on the DL hate train....

DL has scammed multiple people. There is a big difference.

[Mikevigar]

Exactly, discuss YOUR negative experience. Don't speak for others.

Yet you use every opportunity to encourage people on the DL hate train....

[zamb]

If I may help out here,
From my experience of dealing with Pita, i know when he is traveling for buying purposes it is sometimes difficult for him to give a quick reply. so that may be a part of the issue
I have to speak to him very often and even myself have difficulty getting back a reply if he is traveling.

[Faust]

are you angry or something? I wanted to discuss my negative experience with a store. I understand you have incentive to defend this store, I have zero incentive to do so, and I had a negative experience with them. I am not alone here. Just like people have had positive experiences with Darklands and you don't like their business.

Why are you making this a personal thing about who gets to represent your site?

I'm a member aren't I?

Exactly, discuss YOUR negative experience. Don't speak for others.

[upsilonkng]

Pita is the best and Ink is great, he's actually not sold me something even though i asked for it because he didn't think it would fit me, who turns down money to make sure something fits?
trigger u are very trigger happy, perhaps taking a chill pill will get better responses?