Retailers and their customer service - good and bad.

[Rei]

what does that mean?

Should've known someone was going to ask that. Not sure how I should've put it, but I got a few days to pay as I wasn't able to pay instantly at the time of the order. Considering it was my first time shopping there it was pretty nice of them.

[bukka]

Once again, top notch service from pn/p, friendly staff, helpful in every possible way, it's always a pleasure to have business with this store

[XXD]

Darklands Berlin, my experience

Firstly, I am new to posting on this site however i have visited often. If this post has been made in the wrong area, please move it

I am posting to let others know about the disappointing experience I have had ordering from the site darklandsberlin. I purchased an item from them after being told that the item (ring) was a certain size (via email they do not list sizes online.) When i received the item it was smaller, hence unwearable and I returned it. They have now said they will not refund the money, instead offering store credit (which is of no use to me), despite the return not being my fault (I had the ring measured, it was clearly smaller than stated.)

Am I being unreasonable to want money back, rather than the credit. I could understand if I had just changed my mind, but the issue was not my fault. Anyway i am posting this as a warning to others who wish to deal with darklands. I would like others perspectives and experiences

[brettwagg]

Your experience with them is not uncommon, and has happened to myself as well as quite a few other posters on this forum. In my case the sizing worked out in the end- don't know if it is possible to get a refund or not, other posters may have more insight.

[guardimp]

Considering they have said that if you ask them to follow European laws they will refuse to sell to you again I would assume you are out of luck.

[gregor]

You're not being unreasonable at all, darklands however is known for some less-than-stellar experiences. They're like the avant-garde State of Mind.

[XXD]

Considering they have said that if you ask them to follow European laws they will refuse to sell to you again I would assume you are out of luck.

They say they will not refund out of the EU.

[mikemikemike]

iv always read these unpleasant stories about the e shop, does this carry over to the brick and mortar shop? anyone have experience with that at all?

[byhand]

I see that Campbell is still delivering stellar customer service.

[beyondthemeans]

They say they will not refund out of the EU.

Got a refund inside the EU, but can never order from them again. They put me on the blacklist since I requested a refund.

[upsilonkng]

don't worry Campbell is reading this now and everyone that has anything negative to say about darklands is already banned...
I got banned for agreeing some of their policy is terrifying.

[Crowzer]

Oh, there are still people buying stuff at Darkland ?

[nvsnli]

Oh, there are still people buying stuff at Darkland ?

I was just wondering why people bother to buy from a store like this?

[byhand]

People buy from Campbell because he has terrific stock. Shopping at the store is not an unpleasant experience. The employees are helpful and knowledgeable, but shopping with him online is like playing Russian roulette.

[sCrAtChy]

I buy from Darklands many times and each time is almost flawless. Only thing that bugs me is the shipping to Asia. The tracking looked lost and missing for weeks but the parcels still came. Also, all the stuffs I purchase are smallest available so no problems on sizing.