Retailers and their customer service - good and bad.

[david s]

@Lowrey : amen brother

I had excellent experiences with the following three places

Sister Conspiracy
Dobrovského 717/24, 170 00 Prague
+420 604 363 989
Design duo in Prague, I would say about half their stuff is the SZ standard aesthetic. All of their fabrics are sourced locally, incredibly well made. Bit out of the way but well worth the trip.
sisterconspiracy.cz

The Broken Arm
12 Rue Perrée 75003 Paris
+33 1 44 61 53 60
Northern Marais very close to Republique, adjoining cafe...don't know why it always makes me think of Sofia Coppola and Air soundtracks. Has that entire "not-hipster" but still hipster vibe to it. Anyway, good selection, staff are very helpful. Some good art books
the-broken-arm.com

Closet Case
47 Brewer St, London W1F 9UF
+44 20 7734 1652
don't know the proprietor's name but he was lovely, answered all my questions and has an excellent edit in-store. More adventurous than anything else I've seen in London recently

[j100000]

Just got my Guidi 986's from the Archive sf. Excellent service and fast shipping

Thanks Arthur

[Chinorlz]

does anyone know if KH in Koln still exists? I haven't heard anything about it in a long long time. They used to carry some serious Carpe/continues/CCP... Just thinking about the off-the-grid stores that aren't talked about much on here.

[docus]

^^^ I tried emailing them recently but didn't get a reply :(

[Faust]

does anyone know if KH in Koln still exists? I haven't heard anything about it in a long long time. They used to carry some serious Carpe/continues/CCP... Just thinking about the off-the-grid stores that aren't talked about much on here.

I imagine Kurt sprawled over the stuff like a dragon over his treasure in the hobbit. He was in Paris last season.

[lowrey]

I imagine Kurt sprawled over the stuff like a dragon over his treasure in the hobbit. He was in Paris last season.

yea I've seen him a few times over the past few years, I think he was just loitering or shopping for himself though

[jap808]

Gonna take off mine, too: my boots' laces are destroied and I ask for a replacement (that I'd have pay). They responde in approx 20 minutes: will send the new laces today, at zero expense!
Best customer service ever

Also, hands up for PNP/Piedi Nudi nel Parco (Florence): they assist me for choosing Guidi's derbies and give me some care advice!

Add about Marsell / Eurasia...

Same day, I've asked for same care advice (cavallo rovescio was a lil' beaten out), too; send'em a photo to show the exact model and...
...they call me and tell me to send the shoes and they'll make all repairs, so the work will be done better then I could have
Sent them the shoes and -after 2 days- they sent'em back to me: new laces, reserve laces, reconditioned sole and leather!

Hands up!

[BrianK]

Went to Patron of the new yesterday night with a friend and had an interesting experience....Was just casually glancing and touching a couple clothing and noticed from my peripheral one of the employee glaring and standing literally 5 feet from us and every couple steps we took to another section to look at more clothing he would follow us around as well. Not saying he shouldn't do this since its necessary from a security standpoint but it really felt like he was breathing down our backs every step i took. It was my first time as well so not sure if this was just a rare occasion from one employee but man did it take me out of my shopping experience

[Nickefuge]

Went to Patron of the new yesterday night with a friend and had an interesting experience....Was just casually glancing and touching a couple clothing and noticed from my peripheral one of the employee glaring and standing literally 5 feet from us and every couple steps we took to another section to look at more clothing he would follow us around as well. Not saying he shouldn't do this since its necessary from a security standpoint but it really felt like he was breathing down our backs every step i took. It was my first time as well so not sure if this was just a rare occasion from one employee but man did it take me out of my shopping experience

I hate it when they do this. One would assume a high fashion store would be able to purchase some security cameras.

[Peasant]

Unless you look sketchy, they're probably just available for assistance. Been there many times and never had any bad experiences, but they didn't really do that to me. Just nice and helpful when needed. I'm not crazy about employees following me around, but it isn't uncommon in high-end stores. Some are told to do it by the employers.
Obviously they can afford cameras and likely have them. Or maybe that was your attempt at sarcasm.

[Faye]

Had a very positive online shopping experience with Inn7 in Tel Aviv.
N was very helpful and responsive at every hour of the day. He even replied to me in detail within less than half an hour around 2am in the morning.
As I had a concern about the item that I was going to purchase, he even offered me to get in touch with the designer’s team in Tel Aviv to arrange some spare parts that he would enclose in my order for free. (I thankfully passed on it in the end, as I didn’t think it was necessary.)
Not only was he very patient and fast-responding, but my order was quickly processed first thing on Monday morning and arrived in less than 48 hours!! from Israel to Switzerland. (wow!) On my special request, he marked the package as a sample with a lower value, and thus it passed the border without any custom fees. He was even as attentive to contact me on the same day the package arrived to ask if everything went ok.
Even though their listed prices are final, I got a 10% first-time customer coupon discount by registering on their website. And did I mention that they offer totally free EMS shipping for any orders above 100 Euro?
If you wanna check them out, now may be a good time, since they started their 30% sale just yesterday.

[550BC]

Yeah I met Ofer and his son in Paris in June, very kind people

[Nickefuge]

Been there many times and never had any bad experiences, but they didn't really do that to me. Just nice and helpful when needed.

(...)

Obviously they can afford cameras and likely have them. Or maybe that was your attempt at sarcasm.

I was not talking about this particular store, but about store clerks in general, I should´ve made that more clear – no offense to the Patron employees.

Of course stores like these can afford cameras, but congrats on noticing the sarcasm.

[BrianK]

Unless you look sketchy, they're probably just available for assistance. Been there many times and never had any bad experiences, but they didn't really do that to me. Just nice and helpful when needed. I'm not crazy about employees following me around, but it isn't uncommon in high-end stores. Some are told to do it by the employers.
Obviously they can afford cameras and likely have them. Or maybe that was your attempt at sarcasm.

Yeah i was just surprised because my friend was dressed quite formal since he got out of work and i was in mostly Rick stuff so it wasn't like i we looked like bums but overall its still a beautiful store

[Resonkuken]

Just wanted to give a quick shoutout to Hlorenzo. Got my bbs tee today, shipped quickly and arrived here without any hassle (which I was expecting). Can´t wait to shop again; already eyeing a pair of Kurboraum I might get.