Originally posted by Lois Grüveltner
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Retailers and their customer service - good and bad.
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Originally posted by NoisyArmchair View PostCan I have some insight into why Darklands are bad? I'm aware of The Office stuff and that isn't appropriate at all considering what SZ is/does.
I emailed Darklands once with an enquiry and when they didn't have what I wanted and offered me alternatives that were radically different and not in my size, they seemed upset when I'd wasted their time by having me send them photos.
I haven´t bought anything from them but I love just going to their site and drooling over their stock, which is some of the best online... from what I´ve seen at least.
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First off. Great service from Lazzariweb. Got my breadsticks super fast.
Alright so I'll go against the DL hate. I just ordered a dead end shirt through Campbell and he was nothing but extremely helpful and cordial. Shipped the package this morning and promptly gave me a tracking number. I recant whatever reservations I had about him and his business. I look forward to purchasing more ccp from him.
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Originally posted by rickandjulius View PostFirst off. Great service from Lazzariweb. Got my breadsticks super fast.
Alright so I'll go against the DL hate. I just ordered a dead end shirt through Campbell and he was nothing but extremely helpful and cordial. Shipped the package this morning and promptly gave me a tracking number. I recant whatever reservations I had about him and his business. I look forward to purchasing more ccp from him.Eternity is in love with the productions of time
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the best that can be said about DL is that they are fickle and inconsistent
me being one of a few asking for refunds
you can go years with having excellent dialogue and customer service & then it can all go downhill rapidly. caveat emptor if you're going to do business with them it comes with risks
short list for excellent customer service & follow up- idol - brooklyn
- hotel salieri - rome
- the archive - sf
Last edited by david s; 05-01-2015, 04:28 AM.It's absolutely Hedious!
shy poser
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I bought a soda bottle today, drink tasted as expected and I got it from the cashier promptly after paying. A++++ will do business again."AVANT GUARDE HIGHEST FASHION. NOW NOW this is it people, these are the brands no one fucking knows and people are like WTF. they do everything by hand in their freaking secret basement and shit."
STYLEZEITGEIST MAGAZINE | BLOG
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Originally posted by lowrey View PostI bought a soda bottle today, drink tasted as expected and I got it from the cashier promptly after paying. A++++ will do business again.Fashion is a form of ugliness so intolerable that we have to alter it every six months - Oscar Wilde
StyleZeitgeist Magazine
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So I went to Werkhaus in Hamburg (online store opening soon) and had a wonderful customer experience. The store owner was very friendly and you could feel he loves his job and the clothes he´s selling. My girlfriend and I (decked out in Rick) brought a friend with us who´s not into the SZ look at all, but we were all treated equally well, there was no elitism or arrogance in the air at all.
The owner kept bringing us stuff to try on for the sake of trying it on. He knew we weren´t gonna spend thousands of Euros, he just wanted to see the clothes on someone´s body. So we played dress-up, had a nice chat about designers, buyers etc. and left with a drkshdw short dress and a RO wristband.
The clothes are advertisement for the designers, the customer experience is advertisement for the store – I think a lot of stores get it twisted."The only rule is don't be boring and dress cute wherever you go. Life is too short to blend in."
-Paris Hilton
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PNP Firenze definitely has one of the best customer services around. I initially wanted to get a pair of Marsells lace up, however i was short of cash at the monent. Asked Matteo if i could pay in 2 instalments, he allowed me to. Changed my mind about getting the shoes after constant emails back and forth and i must say i was surprised that he didnt sound irritated or agitated at all, which was a clear indicator of professionalism. He recommended me 992s from Guidis SS15 and i purchased them aftrr a few enquiries. Shipping was immediate, waited about an hour after payment and my tracking number was given. All in all, definitely the best experience i had with avant garde boutiques online!
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