Originally posted by sunny
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Retailers and their customer service - good and bad.
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Saturday Night Live!Fashion is a form of ugliness so intolerable that we have to alter it every six months - Oscar Wilde
StyleZeitgeist Magazine
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Having a rough time with Farfetch at the moment.
Ordered an item, that was apparently out of stock, from A.F. Vandevorst.
After a week of having it 'processed' I emailed Farfetch and the AF boutique. Heard nothing from AF, Farfetch quoted an email I never received followed by sending 2 out of stock notifications right after my inquiry. Stated in the missing email however, I was supposed to be refunded after 2 days of no response, but instead they've been holding on to about 1k for a full week with no follow up. (Still have my money)
I know it's only been a week but the communication has been bad/ nonexistent. Their tone was extremely condescending, along with no follow up.
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I've heard quite a few complaints.. works well when you just click and buy without errors, but as soon as you need any type of assistance, its a different story."AVANT GUARDE HIGHEST FASHION. NOW NOW this is it people, these are the brands no one fucking knows and people are like WTF. they do everything by hand in their freaking secret basement and shit."
STYLEZEITGEIST MAGAZINE | BLOG
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That sucks. A week is long for a company like FarFetch. I hope it works out.Fashion is a form of ugliness so intolerable that we have to alter it every six months - Oscar Wilde
StyleZeitgeist Magazine
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Originally posted by lowrey View PostI've heard quite a few complaints.. works well when you just click and buy without errors, but as soon as you need any type of assistance, its a different story.Fashion is a form of ugliness so intolerable that we have to alter it every six months - Oscar Wilde
StyleZeitgeist Magazine
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Lol
Except returns are possible (and even easy), since its all automated"AVANT GUARDE HIGHEST FASHION. NOW NOW this is it people, these are the brands no one fucking knows and people are like WTF. they do everything by hand in their freaking secret basement and shit."
STYLEZEITGEIST MAGAZINE | BLOG
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While this thread is bumped, I just have to suggest everyone try http://shop.seven-helsinki.com first when you're going to order something. It's always a delightful experience buying from that shop. If they have what you're after, get it there.
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Originally posted by lowrey View PostLol
Except returns are possible (and even easy), since its all automatedI want to do product, I am a product person, not just clothing but water bottle design - Kanye West
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Originally posted by Faust View PostThat sucks. A week is long for a company like FarFetch. I hope it works out.Originally posted by lowrey View PostI've heard quite a few complaints.. works well when you just click and buy without errors, but as soon as you need any type of assistance, its a different story.
It's just after this long wait hearing nothing, they're rude to me when I finally hear anything.
- I'm tempted to make my first ever angry phone call. Or cancel the order and order directly from the AF Store out of spite.
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Originally posted by Defender View PostWhile this thread is bumped, I just have to suggest everyone try http://shop.seven-helsinki.com first when you're going to order something. It's always a delightful experience buying from that shop. If they have what you're after, get it there.
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