Originally posted by Raw
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Good things PNP has done: allowed me to return even though they'd been vibrammed before I tested them out during walking. They've been ridiculously nice/ polite through this
Irritating things that have happened: Italy is charging me customs on returned goods, and it cost $60 to send the boots back. Neither is a huge deal, but combined they mean I'm paying probably $200 extra for whatever pair I do eventually grab.
Also Italian customs has held on to the boots for a week.
Overall thoughts: PNP is awesome, Italian customs are a PITA, I want my boots. And I suspect the quality issue is pretty isolated.
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