I've never had a problem with Yoox, but I've heard stories of them being extremely helpful and nice, but sometimes slow on service.
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I've had a few issues, and customer service has been top notch.Fashion is a form of ugliness so intolerable that we have to alter it every six months - Oscar Wilde
StyleZeitgeist Magazine
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Originally posted by christianef View Postyes, they ship out of NJ. i had an issue returing an item from belgium. it was unable to clear customs because yoox failed to provide the appopriate re-importation documents for a return. and the item was sent back to me. i contacted yoox and they said they would resolve the issue. sent the item back and the same thing happened again. after about a month and a few irrate phone calls & emails i was issued a full refund. and got to keep the item which was around 500$ usd.sicut lilium inter spinas
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Years and years ago I bought several early era DH pieces off of Yoox. UPS lost the package for two weeks and Yoox gave me a full refund. Then a week later, UPS delivered the package and thus I got all the pieces for free :)
I miss the pre-searchable yoox days....www.AlbertHuangMD.com - Digital Portfolio Of Projects & Designs
Merz (5/22/09):"i'm a firm believer that the ultimate prevailing logic in design is 'does shit look sick as fuck' "
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Originally posted by semper View PostI was under the impression my Raf's came from Bologna, Italy. I tracked the parcel.
Now does anyone know their business model and shipping methods? I assume they eat all the customs charges when they bring the goods in from Europe - do they have some sort of deal worked out with customs agencies? I'm still a bit shocked at just how profitable they are selling goods at such low prices with such low shipping fees.
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Originally posted by jordache jeans View PostYoox's main warehouse is in Italy, and almost all items are first shipped from there. If you're in the US, it goes from Italy to their warehouse in NJ.
Now does anyone know their business model and shipping methods? I assume they eat all the customs charges when they bring the goods in from Europe - do they have some sort of deal worked out with customs agencies? I'm still a bit shocked at just how profitable they are selling goods at such low prices with such low shipping fees.
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wasn't the one they had left a 46?"AVANT GUARDE HIGHEST FASHION. NOW NOW this is it people, these are the brands no one fucking knows and people are like WTF. they do everything by hand in their freaking secret basement and shit."
STYLEZEITGEIST MAGAZINE | BLOG
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yoox are seriously taking the piss with the prices. there is a lanvin jacket on there in new arrivals that I bought last year that they are sellign for £1330!!!!! That's about 130% of the original retail price and over 200% of the price that I bought it for in the sale last year.
Seriously......Wotdafuk?!
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Seriously. Prices are ridiculous.Fashion is a form of ugliness so intolerable that we have to alter it every six months - Oscar Wilde
StyleZeitgeist Magazine
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