Retailers and their customer service - good and bad.

[ian+]

Anybody have any experience (good or bad) with Number 3 in Athens?

Great shop and service, proceed. I know the guy, Shucks can vouch for him (he has posted a review in this thread as well)

found the review

[TheNotoriousT]

Great, thats what I wanted to hear/read. Thanks for sharing!

[ian+]

You are welcome. btw if you buy something and it gets shipped via the Greek Post when you see ΕΛΛΑΔΑ - ΑΘΗΝΑ (ΚΑΤ) in the tracking it means that the item is currently at the airport and waiting to travel to your country

[TheNotoriousT]

Can only repeat what ian+ and Shucks said about http://www.number3store.com.
Flawless service with free next day delivery from Athens to Germany. Highly recommended!

[Faust]

Excellent service from SVMOSCOW. Quick delivery to NYC

[newp]

Ugh, today LN-CC hit a new low in my book.
These guys pulled a retarded marketing move called "let's add our discount to our items sold out long ago". Now this website has RO first line ramones for 235 euro, drkshdw ramones for 180, geos for 235, leather biker for 535 etc. etc. Who cares it was sold out at 30% off? Let's attract new customers who'd thought "oh my god, how deep discounts do they have, let me watch another sale of them closely".

Honestly, change of management/ownership hasn't done LN-CC any good.

[guardimp]

Well it has kept them in business. The huge drop in service makes me wonder about the new model atelier will have.

[Faust]

Maybe it's an error and no need to jump to conclusions?

[ian+]

Guys you don't realize that this is a flaw in their system and that it was always there, even before the ownership change.

[newp]

I mean, is there any point to discount items which are long sold out? And insert them in the middle of items NOT sold out so in order to see all items you have to scroll through sold out items with listed price as low as 80% off despite it was sold out at 30% off? If this is an error, why don't they fix it?
So far this is the only store which makes things like this: if you struggle to keep your online store, why not to switch to good ol' "mail us an inquiry" Atelier-style business?

[Faust]

I am not saying it's good - I am just saying errors happen on all level. Not saying it WAS an error, but could be.

[stagename]

Ugh, today LN-CC hit a new low in my book.
These guys pulled a retarded marketing move called "let's add our discount to our items sold out long ago".

I thought LN-CC had done that in the past? I remember taking screenshots a year or two ago because I couldn't believe the prices, and indeed, some articles had been sold out at a higher price, and then "discounted" although sold out. I don't see why this matters... If anything, I thought it was kind of a good thing because you can see that not all articles are at full discount, so it's useful to gage how low some brands can get in terms of pricing ;)

[newp]

I am not saying it's good - I am just saying errors happen on all level. Not saying it WAS an error, but could be.

Sure, you are right. From my point of view of a client already dissatisfied with current LN-CC, it's intentional: I guess I am just biased. Hope they fix this error soon.

[ian+]

There are other shops that continue to apply further discounts to their sold out inventory (for instance The ArchiveSF). The difference is that unlike ln-cc their out of stock items are actually out of stock
The flaw is in their system and I can guarantee that this is not intentional at all. You have to take into consideration that it's the warehouse that controls both the actual stock and its presence in the e-shop (I had a recent conversation about this). I could fix everything if I had the chance, these bugs are so easy to fix but cause such a disaster. I should start a new service, e-shop maintenance for SZ affiliates

[BrokenBoards]

A lot of platforms run off of pretty advanced algorithms and you can specify markdown percentages, dates, etc. to auto-apply at very precise intervals, regardless of if the merchandise is actually in stock. You can also specify when to add/remove product, again regardless of actual stock levels.

I hardly think they are using a bait-and-switch tactic here. Switching to "purchase by inquiry only" model alienates more potential shoppers than you would imagine and leaving all of these "SOLD OUT" links up will still help drive traffic.

Unless somebody can verify this as deliberate foul play with the fine folks at LN-CC, I don't really understand how this is a "customer service" issue versus just being pissed you can't buy something at a deeper bargain.