Retailers and their customer service - good and bad.

[the breaks]

And I'm sure you were just dying to give them more business too! :P

[550BC]

think they improved by now otherwise Campbell from Darklands won't recommend his customers to take a look there as well. I just had a bad experience, won't mean it will be the same for everybody. in store its probably better, I don't recommend to buy online

[LelandJ]

550BC

Having a tailor replace the lining wasn't an option for you? I can't imagine it costing more than 120 euros to fix less a shearling?

[Faust]

think they improved by now otherwise Campbell from Darklands won't recommend his customers to take a look there as well. I just had a bad experience, won't mean it will be the same for everybody. in store its probably better, I don't recommend to buy online

Campbell should be the last person chiding someone about customer service, lol.

[Law]

Campbell should be the last person chiding someone about customer service, lol.

Big +1 to this.

[newp]

Well Estefania from Darklands is really nice lady in terms of customer support and online sales assistant.

I haven't tried to return anything though, from what I heard this is when most people encounter problems with Darklands.

[Lohikaarme]

Well Estefania from Darklands is really nice lady in terms of customer support and online sales assistant.

I haven't tried to return anything though, from what I heard this is when most people encounter problems with Darklands.

Yeah, because

yes and if you are one of those very few that live in the EU, completely ignore and disrespect our policy and order something - then demand to return it for money back (citing this ridiculous EU law) then yes - it will be the last item you ever buy from us online.

[magic]

I haven't tried to return anything though, from what I heard this is when most people encounter problems with Darklands.

I have returned once and credit stored for a year. No problem so far..

[Law]

Yeah, because

Was that an actual post here or taken from an e-mail?

[Lohikaarme]

Was that an actual post here or taken from an e-mail?

we require a level of commitment from our clients - if a Credit Note or exchange does not suffice then we suggest shopping elsewhere.

there should be no surprises - our return policy is clearly stated on the site and if asked before buying (as often happens with first-timers) we are very quick and direct to answer what our policy is. with our clients - this is never an issue.

yes and if you are one of those very few that live in the EU, completely ignore and disrespect our policy and order something - then demand to return it for money back (citing this ridiculous EU law) then yes - it will be the last item you ever buy from us online.

Here's the post.

[newp]

Yeah, because

Well, this quote hurts, not an attitude I expect from niche clothing shop representative going public.

[Lucky Strike]

Well, this quote hurts, not an attitude I expect from niche clothing shop representative going public.

Pretty much that quote made me stop purchasing from Darklands.

I now buy most my stuff from the local shop W19 here in Gothenburg, Sweden. Owners are extremely friendly. Always offering you coffee, and when I wanted a red Sellam jacket for myself (he'd only done red women's before from what I know) they called Sellam directly and asked if he had the leather I wanted. They don't sell online, but if anyone is visiting west coast of Sweden this is a must visit :)
You know a shop is good when you shop there because their service is so good.

[Piffen]

Funny, I live there (or here I guess), never visited. Didn't know they stock so many interesting brands. There hasn't been any interesting stores in GBG for years IMO. Seems I was wrong. Is it related to Fever or Kungsgatan 9b?

[Lucky Strike]

Funny, I live there (or here I guess), never visited. Didn't know they stock so many interesting brands. There hasn't been any interesting stores in GBG for years IMO. Seems I was wrong. Is it related to Fever or Kungsgatan 9b?

Haha yeah I almost fell of my bike passing the shop last year. I didnt even know we had shops like that in sweden, much less Gothenburg.
Fever sold the space to W19. But they dont have anything in common with each other :)

[renard rouge]

Has anyone bought from the Rick Owens online store? I'm eying a few things but a bit hesitant to purchase internationally (I'm US based). It would be great if someone could share their experience. Thanks!