Retailers and their customer service - good and bad.

[Law]

Has anyone bought from the Rick Owens online store? I'm eying a few things but a bit hesitant to purchase internationally (I'm US based). It would be great if someone could share their experience. Thanks!

I bought a pair of Cargo baskets internationally via T/T transfer. No issues at all, shoes arrived in just over a week through courier.
What are your reservations?

[renard rouge]

I bought a pair of Cargo baskets internationally via T/T transfer. No issues at all, shoes arrived in just over a week through courier.
What are your reservations?

Thanks. Just wondering if there would be any potential headaches with customs or returns. I've had good experiences with LVR so I'm hoping that the process would be very similar?

[maahno]

Well Estefania from Darklands is really nice lady in terms of customer support and online sales assistant.

I haven't tried to return anything though, from what I heard this is when most people encounter problems with Darklands.

Just returned them pants that I do not fit me. Bought several times from them and never had any problems. Maybe I'm lucky)) but I think buying online anywhere holds some risks...

[DudleyGray]

Have to give Sui Generis in San Francisco a great review. The guy helping was super nice, and they have a lot of interesting stuff that isn't on the website. Highly recommended for anyone that finds themselves in San Francisco.

[nvsnli]

So many bad experiences past page or two so i would like to give good rep for Salvio at http://www.singolare.org/.

They shipped my products super fast, i had to change an item and even if it was an sale item Salvio agreed to change it to different size.

Replying emails fast, keeping me updated with the order progress, everything was great.

10/10 for Singolare.org and Salvio

[Faust]

/\ how does a for profit business have a .org website?

[nvsnli]

/\ how does a for profit business have a .org website?

I do not know, i dont run the company.
I just shared my good experience with the shop.

[Faust]

This was not criticism, just wondering out loud.

[nvsnli]

This was not criticism, just wondering out loud.

Salvio mentioned something about them being new to the online thing compared to other companies/shops.

Anyway, i can recommend Singolare

[lowrey]

well thats not really related to the domain.. but any way, there is no restrictions on the usage of (many) extensions nowadays and they are used a lot either for no major reason or because .com ones are taken

[Faust]

I did not know that - otherfashion.org sounds better :-)

[braindrain]

RSVP Gallery

Horrible experience with dismissive SAs at RSVP Gallery. Getting the manager in the phone was impossible and she failed to call me back. Do everything you can to avoid giving this store your money.

[550BC]

well the people that are behind RSVP Gallery are shit as well

[newp]

Got LUC shorts from Darklands (nagnagnag) with one button missing. There is 1 spare button attached to the label, but it's still one button missing... What do you think, is it worth trying to... I don't know. Asking for one spare button, haha?

[550BC]

you can try? although nagnagnag is back stock most of the time I don't see them doing anything..