Retailers and their customer service - good and bad.

[zamb]

Just one of those days yea
just one of those days

[Faust]

/\ what he said.

[Faust]

Ordered something from the Corner two days ago, and it has not been shipped yet. Can't say I'm a fan. I doubt they do some astounding volume of orders...

[unwashed]

Also ordered from the Corner and had to wait 2 days for items to be sent.
After being sent, received items very fast. Packaging was on point (individually hand wrapped items) and also their return procedure seems very customer friendly containing an already printed out returnsticker with clear instructions for free returns (pick up at the time and place you choose). Should be part of this Yoox logistic company? Read somewhere about it here that it was really high tech.

[gawkrodger]

Keep in mind with any Yoox operations as well, they block your account if your return more than a certain number of orders.

Given how poor sizing info + fit pics are on yoox, Thecorner etc it really does strike me as a ridiculous policy

[Faust]

Also ordered from the Corner and had to wait 2 days for items to be sent.
After being sent, received items very fast. Packaging was on point (individually hand wrapped items) and also their return procedure seems very customer friendly containing an already printed out returnsticker with clear instructions for free returns (pick up at the time and place you choose). Should be part of this Yoox logistic company? Read somewhere about it here that it was really high tech.

Yes, but I figure they should be somehow differentiated, especially in terms of customer service, and especially when they do charge for shipping.

Anyway, maybe I am bitching too much, but this does make a case for shopping in a physical store. I bought a tee and I want to wear it NOW, because it's damn hot and I need a new tee.

[550BC]

Had a good experience with Vrients.com, solid communication and received in 2 working days. UPS Pick Up Service included when you want to return your product.

[bukka]

Really great service with Brownsfashion.com, had some trouble with the delivery because UPS but they were prompt to find a solution.
Same goes for ssense.com, got my jeans in less than a week, really fast considering their massive sale.

[Faust]

Oh, Browns, it still exists?!

[bukka]

I actually check if they were still carrying some "sz" brands before posting here haha
Got my favorite gosha sweat at -70%

[Fuuma]

I actually check if they were still carrying some "sz" brands before posting here haha
Got my favorite gosha sweat at -70%

Yeah, probably got the same one during the sale, wearing it now.

[Law]

Good experience with Serie- Noire in France. Got a BBS leather shirt at 50% off, but the best part was that they reserved it for me for a week before I purchased it. Prompt and good communication too.

[Law]

Yes, but I figure they should be somehow differentiated, especially in terms of customer service, and especially when they do charge for shipping.

At least it was only 2 days, I've only ordered from The Corner once and my package didn't ship for almost a full week.

[550BC]

Experienced that too with Serie Noire last season, one of the best service I had

[lowrey]

Ordered something from the Corner two days ago, and it has not been shipped yet

Also ordered from the Corner and had to wait 2 days for items to be sent.

Thats weird, the 3-4 times I've purchased I recall every time the order has shipped the following day. Recently made an order late at night and it shipped the next afternoon. I was going to sugget maybe it depends on destination, but unwashed is in EU too. Maybe I've just been lucky.